RETURN POLICY
Thank you for shopping at Hydroponico.com
We hope you have had an enjoyable and successful shopping experience. However, if you are not entirely satisfied with your purchase, we are here to help.
The Return Policy for each product is dependent on the Amazon Merchant who is selling and shipping the product. You will need to accept the terms of the Return Policy prior to completing your online order in the Amazon shopping cart.
Typically, terms of a standard return policy include many of the following:
Return
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, the purchased item must be unused and the same condition that you received it.
- Your item must be in the original packaging upon return.
- Receipt or proof of purchase must be included inside the returned package.
Exchange
- To change a product, you have to take the following steps:
- The Amazon Merchant can change the returned product with a similar one, a different size (the same code, model, color, material), depending on stock availability.
- If you want to change it for another product (other code, model, color, material), you will pay the price difference on delivery, if the product is more expensive.
- The Amazon Merchant can send to you the new exchange product only after you have returned the initially bought product.
- The refund of the value of the product, or as appropriate, its replacement shall be made up within 30 days from to return.
Refunds
- Once your item has been returned, it will be inspected and subject to approval. (see conditions above)
- You will be notified once the item has been returned and inspected, and given the status of your refund.
- If your item is approved for a refund, a refund to your credit card will follow (or original method of payment) within 3 – 5 business days of notice.
- You will receive the credit according to your card issuers policies.
Shipping
You will be sent a free shipping label via email upon request for returning the product. Items are returned to a U.S. address to provide faster processing.
Return Terms and Conditions
- Items must be returned with all original tags, packaging and other accessories received with the order. Each Amazon Merchant reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.